.page-faq {
  --faq-rail: 288px;
  color: var(--text);
  overflow-x: clip;
  padding-bottom: clamp(32px, 6vw, 72px);
}

.page-faq img {
  display: block;
  max-width: 100%;
  height: auto;
}

.page-faq .section {
  padding-block: clamp(36px, 6vw, 76px);
}

.page-faq .section--tight {
  padding-block: clamp(20px, 4vw, 40px) clamp(36px, 5vw, 64px);
}

.page-faq .eyebrow {
  color: var(--mint);
}

/* ---------- 首屏 ---------- */
.page-faq .faq-hero {
  position: relative;
  padding-block: clamp(20px, 4vw, 44px) clamp(36px, 6vw, 76px);
  background:
    radial-gradient(120% 90% at 100% 0%, rgba(34, 245, 200, 0.13), transparent 62%),
    linear-gradient(180deg, var(--ink-800) 0%, var(--ink-900) 100%);
  border-bottom: 2px solid var(--line);
  overflow: hidden;
}

.page-faq .faq-hero::after {
  content: "";
  position: absolute;
  left: 0;
  right: 0;
  bottom: 0;
  height: 96px;
  background: repeating-linear-gradient(90deg, transparent 0 38px, rgba(58, 74, 70, 0.6) 38px 40px);
  opacity: 0.35;
  pointer-events: none;
}

.page-faq .faq-hero__grid {
  position: relative;
  z-index: 1;
  display: grid;
  gap: clamp(24px, 4vw, 48px);
}

.page-faq .faq-hero__copy h1 {
  font-family: var(--font-display);
  font-weight: 900;
  font-size: clamp(2rem, 7vw, 3.5rem);
  line-height: 1.04;
  letter-spacing: -0.01em;
  margin: 10px 0 18px;
}

.page-faq .faq-hero__hl {
  display: inline-block;
  color: var(--cyan);
  border-bottom: 6px solid var(--orange);
  padding-bottom: 2px;
}

.page-faq .faq-hero__copy .lead {
  color: var(--text);
  opacity: 0.86;
  max-width: 46ch;
}

.page-faq .faq-hero__quick {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  margin-top: 24px;
}

.page-faq .faq-hero__facts {
  list-style: none;
  margin: 28px 0 0;
  padding: 18px 0 0;
  border-top: 2px solid var(--line);
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(120px, 1fr));
  gap: 14px;
  font-size: 12.5px;
  letter-spacing: 0.04em;
  color: var(--muted);
}

.page-faq .faq-hero__facts .num {
  display: block;
  font-family: var(--font-num);
  font-size: 28px;
  line-height: 1;
  color: var(--cyan);
  margin-bottom: 4px;
}

.page-faq .faq-hero__figure {
  margin: 0;
  border: 2px solid var(--line);
  background: var(--graphite);
  box-shadow: var(--shadow-lift);
}

.page-faq .faq-hero__figure img {
  width: 100%;
  aspect-ratio: 3 / 2;
  object-fit: cover;
}

/* ---------- 排查树 ---------- */
.page-faq .faq-tree {
  background: linear-gradient(180deg, var(--ink-900), var(--ink-800));
}

.page-faq .faq-tree__lead {
  color: var(--muted);
  max-width: 62ch;
  margin-top: 10px;
}

.page-faq .faq-tree__grid {
  display: grid;
  gap: clamp(20px, 3vw, 36px);
  margin-top: clamp(20px, 3vw, 32px);
}

.page-faq .faq-tree__rail {
  border: 2px solid var(--line);
  background: var(--graphite);
  padding: 16px;
}

.page-faq .faq-tree__rail .annot {
  margin: 0 0 12px;
}

.page-faq .faq-tags {
  list-style: none;
  margin: 0;
  padding: 0;
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
}

.page-faq .faq-tag {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  width: 100%;
  padding: 10px 13px;
  border: 2px solid var(--line);
  background: var(--ink-900);
  color: var(--text);
  text-decoration: none;
  font-size: 14px;
  font-weight: 600;
  transition: border-color 0.18s ease, color 0.18s ease, transform 0.18s ease, box-shadow 0.18s ease;
}

.page-faq .faq-tag:hover,
.page-faq .faq-tag:focus-visible {
  border-color: var(--cyan);
  color: var(--cyan);
  transform: translate(-2px, -2px);
  box-shadow: 4px 4px 0 rgba(0, 0, 0, 0.55);
}

.page-faq .faq-tag[aria-current="true"] {
  border-color: var(--cyan);
  background: var(--turf);
  color: var(--mint);
}

.page-faq .faq-rail-note {
  margin: 16px 0 0;
  padding: 12px 12px 12px 14px;
  border-left: 4px solid var(--amber);
  background: rgba(242, 181, 68, 0.09);
  font-size: 12.5px;
  line-height: 1.65;
  color: var(--muted);
}

.page-faq .faq-rail-note a {
  color: var(--amber);
  text-decoration: underline;
}

/* ---------- 手风琴 ---------- */
.page-faq .faq-item {
  border: 2px solid var(--line);
  background: var(--graphite);
  box-shadow: var(--shadow-hard);
  margin-bottom: 16px;
  scroll-margin-top: 108px;
}

.page-faq .faq-item[open] {
  border-color: var(--cyan);
}

.page-faq .faq-item > summary {
  display: grid;
  grid-template-columns: auto 1fr auto;
  align-items: center;
  gap: 12px;
  padding: 14px 16px;
  cursor: pointer;
  list-style: none;
}

.page-faq .faq-item > summary::-webkit-details-marker {
  display: none;
}

.page-faq .faq-item > summary:focus-visible {
  outline: 2px solid var(--cyan);
  outline-offset: 3px;
}

.page-faq .faq-item > summary .num {
  font-family: var(--font-num);
  font-size: 20px;
  color: var(--cyan);
  line-height: 1;
}

.page-faq .faq-item__title {
  font-family: var(--font-display);
  font-weight: 800;
  font-size: clamp(1.02rem, 2.6vw, 1.32rem);
  line-height: 1.25;
}

.page-faq .faq-item__body {
  padding: 16px 16px 20px;
  border-top: 2px dashed var(--line);
}

.page-faq .faq-steps {
  list-style: none;
  counter-reset: step;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 14px;
}

.page-faq .faq-steps li {
  counter-increment: step;
  display: grid;
  grid-template-columns: 34px 1fr;
  gap: 12px;
  font-size: 14.5px;
  line-height: 1.72;
  color: var(--muted);
}

.page-faq .faq-steps li::before {
  content: counter(step, decimal-leading-zero);
  font-family: var(--font-num);
  font-size: 17px;
  line-height: 1.5;
  color: var(--orange);
}

.page-faq .faq-steps li strong {
  display: block;
  color: var(--text);
  font-weight: 700;
  margin-bottom: 2px;
}

.page-faq .faq-tip {
  margin: 18px 0 0;
  padding: 12px 14px;
  border-left: 4px solid var(--orange);
  background: rgba(255, 90, 54, 0.08);
  font-size: 13px;
  line-height: 1.7;
  color: var(--text);
}

/* ---------- 入口变更 ---------- */
.page-faq .faq-recover {
  background: var(--ink-900);
}

.page-faq .faq-recover__grid {
  display: grid;
  gap: 18px;
  margin-top: clamp(18px, 3vw, 28px);
}

.page-faq .faq-recover__card {
  border: 2px solid var(--line);
  background: var(--graphite);
  padding: clamp(20px, 3vw, 30px);
  box-shadow: var(--shadow-hard);
}

.page-faq .faq-recover__card h3 {
  font-family: var(--font-display);
  font-weight: 800;
  font-size: clamp(1.12rem, 2.8vw, 1.5rem);
  margin: 0 0 12px;
}

.page-faq .faq-recover__card p {
  color: var(--muted);
  font-size: 14.5px;
  line-height: 1.75;
  margin: 0 0 14px;
}

.page-faq .faq-recover__card--accent {
  background: var(--turf);
  border-color: var(--mint);
}

.page-faq .faq-recover__card--accent p {
  color: var(--text);
}

.page-faq .faq-recover__meta {
  font-size: 12.5px;
  letter-spacing: 0.04em;
  color: var(--mint);
  border-top: 2px solid rgba(143, 255, 230, 0.28);
  padding-top: 12px;
}

.page-faq .faq-list {
  list-style: none;
  margin: 0 0 18px;
  padding: 0;
  display: grid;
  gap: 9px;
}

.page-faq .faq-list li {
  position: relative;
  padding-left: 18px;
  font-size: 14px;
  line-height: 1.7;
  color: var(--muted);
}

.page-faq .faq-list li::before {
  content: "";
  position: absolute;
  left: 0;
  top: 10px;
  width: 8px;
  height: 2px;
  background: var(--cyan);
}

/* ---------- 反馈工单 ---------- */
.page-faq .faq-flow {
  list-style: none;
  counter-reset: flow;
  margin: clamp(18px, 3vw, 30px) 0 0;
  padding: 0;
  display: grid;
  gap: 14px;
}

.page-faq .faq-flow li {
  counter-increment: flow;
  position: relative;
  border: 2px solid var(--line);
  border-top: 6px solid var(--cyan);
  background: var(--ink-800);
  padding: 24px 16px 16px;
  font-size: 13.5px;
  line-height: 1.7;
  color: var(--muted);
}

.page-faq .faq-flow li::before {
  content: counter(flow, decimal-leading-zero);
  position: absolute;
  top: 8px;
  left: 16px;
  font-family: var(--font-num);
  font-size: 13px;
  letter-spacing: 0.1em;
  color: var(--cyan);
}

.page-faq .faq-flow li strong {
  display: block;
  font-family: var(--font-display);
  font-weight: 800;
  font-size: 1.05rem;
  color: var(--text);
  margin-bottom: 6px;
}

.page-faq .faq-contact {
  margin-top: clamp(20px, 3vw, 28px);
}

.page-faq .faq-mail {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 12px;
  border: 2px solid var(--cyan);
  background: rgba(34, 245, 200, 0.07);
  padding: 12px 16px;
}

.page-faq .faq-mail__label {
  font-size: 11px;
  letter-spacing: 0.12em;
  color: var(--mint);
}

.page-faq .faq-mail__addr {
  font-family: var(--font-num);
  font-size: clamp(15px, 2.6vw, 19px);
  color: var(--cyan);
  word-break: break-all;
}

.page-faq .faq-contact__note {
  margin: 12px 0 0;
  font-size: 12.5px;
  line-height: 1.7;
  color: var(--muted);
}

/* ---------- 比分与排名 ---------- */
.page-faq .faq-qa {
  background: linear-gradient(180deg, var(--ink-800), var(--ink-900));
}

.page-faq .faq-qa__grid {
  display: grid;
  gap: 16px;
  margin-top: clamp(18px, 3vw, 28px);
}

.page-faq .faq-qa__item {
  border: 2px solid var(--line);
  border-left: 6px solid var(--orange);
  background: var(--graphite);
  padding: 18px;
}

.page-faq .faq-qa__item:nth-child(2) {
  border-left-color: var(--cyan);
}

.page-faq .faq-qa__item:nth-child(3) {
  border-left-color: var(--amber);
}

.page-faq .faq-qa__item:nth-child(4) {
  border-left-color: var(--mint);
}

.page-faq .faq-qa__item h3 {
  font-family: var(--font-display);
  font-weight: 800;
  font-size: 1.12rem;
  margin: 0 0 10px;
}

.page-faq .faq-qa__item p {
  margin: 0;
  font-size: 14px;
  line-height: 1.75;
  color: var(--muted);
}

.page-faq .faq-qa__more {
  margin: 20px 0 0;
  font-size: 13px;
  color: var(--muted);
}

.page-faq .faq-qa__more a {
  color: var(--cyan);
  text-decoration: underline;
}

/* ---------- 小屏与弱网 ---------- */
.page-faq .faq-mobile__grid {
  display: grid;
  gap: clamp(24px, 4vw, 44px);
  align-items: center;
}

.page-faq .faq-mobile__copy h2 {
  font-family: var(--font-display);
  font-weight: 900;
  font-size: clamp(1.5rem, 4.2vw, 2.3rem);
  line-height: 1.16;
  margin: 10px 0 16px;
}

.page-faq .faq-mobile__copy p {
  color: var(--muted);
  font-size: 14.5px;
  line-height: 1.78;
}

.page-faq .faq-mobile__figure {
  margin: 0;
  border: 2px solid var(--line);
  background: var(--graphite);
  box-shadow: var(--shadow-lift);
  max-width: 340px;
  justify-self: center;
  width: 100%;
}

.page-faq .faq-mobile__figure img {
  width: 100%;
  aspect-ratio: 3 / 4;
  object-fit: cover;
}

/* ---------- 结尾 ---------- */
.page-faq .faq-cta {
  display: grid;
  gap: 20px;
  border: 2px solid var(--mint);
  background: linear-gradient(135deg, var(--turf) 0%, var(--ink-800) 100%);
  padding: clamp(22px, 4vw, 40px);
  box-shadow: var(--shadow-lift);
}

.page-faq .faq-cta h2 {
  font-family: var(--font-display);
  font-weight: 900;
  font-size: clamp(1.4rem, 3.8vw, 2rem);
  margin: 0 0 10px;
}

.page-faq .faq-cta p {
  margin: 0;
  color: var(--muted);
  font-size: 14px;
  line-height: 1.75;
  max-width: 52ch;
}

.page-faq .faq-cta__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
}

/* ---------- 断点 ---------- */
@media (min-width: 780px) {
  .page-faq .faq-qa__grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .page-faq .faq-flow {
    grid-template-columns: repeat(4, minmax(0, 1fr));
  }

  .page-faq .faq-recover__grid {
    grid-template-columns: minmax(0, 1.1fr) minmax(0, 0.9fr);
    align-items: start;
  }
}

@media (min-width: 900px) {
  .page-faq .faq-hero__grid {
    grid-template-columns: minmax(0, 1.05fr) minmax(0, 0.95fr);
    align-items: center;
  }

  .page-faq .faq-tree__grid {
    grid-template-columns: var(--faq-rail) minmax(0, 1fr);
    align-items: start;
  }

  .page-faq .faq-tree__rail {
    position: sticky;
    top: 104px;
  }

  .page-faq .faq-mobile__grid {
    grid-template-columns: minmax(0, 1fr) 320px;
  }

  .page-faq .faq-mobile__figure {
    justify-self: end;
  }

  .page-faq .faq-cta {
    grid-template-columns: minmax(0, 1fr) auto;
    align-items: center;
  }

  .page-faq .faq-cta__actions {
    justify-content: flex-end;
  }
}

@media (min-width: 1100px) {
  .page-faq .faq-hero {
    padding-block: clamp(28px, 4vw, 52px) clamp(48px, 6vw, 88px);
  }

  .page-faq .faq-item__body {
    padding: 18px 22px 24px;
  }
}
<<<END>>>